Return & Refund Policy

At TYCON MART, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, undamaged, and in its original condition.

• The product must be returned with its original packaging and all included accessories (if applicable).

• Proof of purchase or order number is required.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products that have been used, damaged, or altered by the customer.

• Items returned without original packaging or accessories.

• Products marked as non-returnable or final sale.

• Personal care or hygiene products (if opened or used).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with clear photos of the product and packaging. We will review your request and arrange a replacement or refund if approved.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request.

If approved, your refund will be processed via Bank Transfer within 5–10 business days, depending on your bank's processing time.

Return Shipping

If the return is due to our mistake (wrong, damaged, or defective item), TYCON MART will cover the return shipping costs.

For all other eligible returns, the customer is responsible for the return shipping charges.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact our customer support team through the Contact Us page on our website. Please include your order number for faster assistance.